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Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy.
These are called ‘consumer guarantees’, and include the following:
1 1) a guarantee that the goods are of acceptable quality, such that the goods are:
1 >fit for all the purposes for which goods of that type are commonly supplied;
2 >free from minor defects;
3 >safe
4 >durable; and
5 >acceptable in appearance and finish;
2 2) a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
3 3) a guarantee that the goods correspond with any description with which the goods are supplied; and
4 4) a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
If the goods [or services] we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.
Once an order is processed and paid for delivery takes 5 – 8 working days. Rural delivery will take an extra 3 days. Items will be shipped via courier to the specified address.
Any shipping costs to return the original goods to Moreland Fabrics will be at the cost of Moreland Fabrics, where Moreland Fabrics considers the goods to have breached a consumer guarantee. If on examination of goods returned to Moreland Fabrics, the goods are found to not be in breach of any consumer guarantee, Moreland Fabrics may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from our online shop and that the problem with the goods was not your fault.
Refunds will be issued at the discretion of Moreland Fabrics.
Refunds will normally be processed within seven (7) days.
If any goods arrive damaged, please contact the us within 24 hours of delivery. We will arrange to have the damaged item returned to the Moreland Fabrics and either repair or replace the goods or refund the price to you, at its election. Damaged goods must be returned to the Moreland Fabrics in the condition received by you with all original packaging, together with all packing slips.
Where you have an issue relating to your order, please immediately contact us on (07) 834 2366 or email morelandfabrics@vodafone.co.nz . Please have your order number with you.
This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the Consumer Guarantees Act 1993, and may not necessarily describe all rights you may have.
